FAQ

How can I contact customer support?

You can reach our customer support team by emailing support@bibiaagh.com

What payment methods do you accept?

We accept payments via credit/debit cards, Mobile money, and bank transfers. You can select your preferred payment method during the checkout process.

How long will it take to receive my order?

We aim to ship orders within 1 or 2 business days of receiving payment. Delivery times may vary depending on the shipping method selected and your location.

What is your return policy?

We offer a 1-day return policy. If you are not satisfied with your purchase, you can return unused items in their original packaging within 1 day of receipt for a refund or exchange.

Are there any additional fees or taxes?

Prices displayed on our website are exclusive of any applicable taxes or shipping fees. Additional fees and taxes may apply depending on your location and the items purchased.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery.

Can I cancel my order

Orders can be cancelled within 2 hours of placing the order. Please contact our customer support team as soon as possible if you wish to cancel your order.

Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination.

Is my personal information secure?

We take the security of your personal information seriously and have implemented measures to protect your data. For more information, please refer to our Privacy Policy.

How do I update my account information?

You can update your account information, including your shipping address and payment details, by logging into your account on our website and accessing the "My Account" section.